About NeuroGen Lab

Edugames Rozumniki

Interactive Education

Reduced query processing time by 80%

Problem: Long response times and operator overload were slowing down customer support and reducing client satisfaction

Solution: Implementation of an AI Agent to automate routine tasks and provide 24/7 customer support

Result: The work of managers has been optimized by delegating typical inquiries to the knowledge base, freeing up their time for handling complex requests.

Logistic Forklift

Sale and rental of special equipment

Product search acceleration by 50% and a 45% reduction in support workload

Problem: Customers struggled to navigate the website's product range, and the support team couldn't handle the increasing volume of inquiries

Solution: Implementation of an AI-powered chatbot with smart catalog search and automated consultations

Result: Within 2 months, 80% of inquiries were handled by the AI agent, and customer product search time was reduced threefold

Epil Care

Beauty and Health

Increase in the average ticket by 30% and improvement in customer loyalty

Problem: Difficulties in accurately matching services to customer needs and a high workload on administrators

Solution: Implementation of an AI-powered chatbot that analyzes customer preferences, recommends services, announces prices and discounts, and automatically manages appointments

Result: A 50% increase in repeat visits and a 70% reduction in booking processing time within the first four months

Ken Shaw Lexus

Automotive Sales

Doubling Lead-to-Sale conversion rates through automation

Problem: Low website visitor conversion rates and significant workload on managers due to handling routine inquiries

Solution: The Inbound Sales Agent chatbot operates 24/7, engages with website visitors, answers questions about available vehicles, financial and legal options, and schedules test drives. Integration with the CRM enabled automated lead transfer to the sales team

Result: Conversion rates increased from 7% to 14-21% within the first 6 months, reduced staff workload, and improved customer satisfaction

Gorrud's Auto Group

Automotive Sales

Reducing request processing time by 70% through automation

Problem: Long response times for customer inquiries about service and parts, high costs of manual request handling, and lack of 24/7 support

Solution: Deployment of the Inbound Service & Parts Agent — an AI chatbot that handles service bookings, provides parts information, and calculates costs, all while integrating seamlessly with the CRM

Result: Overall request processing time decreased by 70%, and customer satisfaction increased by 40%. The solution reduced staff workload and improved their efficiency

Walkerton Toyota

Automotive Sales

Enhancing customer engagement efficiency by 50% with an all-in-one solution

Problem: Low lead conversion rates, missed opportunities due to the lack of a unified customer management tool, and high workload for sales and service staff

Solution: The comprehensive Auto Bundle solution, including lead management, automated customer communication via chatbots, multi-channel outreach (WhatsApp, SMS, email), CRM integration, and personalized recommendations based on data analysis

Result: Lead-to-sale conversion rates increased by 30%, missed inquiries dropped to zero, and team efficiency improved thanks to the automation of routine tasks